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Hi there! I'm Waqas Shoukat,

Get in touch

<aside> <img src="/icons/mail_gray.svg" alt="/icons/mail_gray.svg" width="40px" /> [email protected]

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<aside> <img src="/icons/phone-call_gray.svg" alt="/icons/phone-call_gray.svg" width="40px" /> +353 899680549 +60149711898

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Skill Set


DevOps | CI/CD | Kubernetes | Docker | GitOps

Cloud Infrastructure: AWS, Azure, GCP

VOIP & Telco Systems: Avaya, Genesys, SIP, RTP, Asterisk

Voice AI | NLP | Speech Recognition Integration

Secure Infra Delivery for GovTech & Enterprise

Automation | Terraform | Ansible | Monitoring

🌐 Voce AI bot | Chat bot

Certifications


<aside> <img src="/icons/arrow-right_gray.svg" alt="/icons/arrow-right_gray.svg" width="40px" /> AWS Solutions Architect Certification

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Education


<aside> <img src="/icons/arrow-right_gray.svg" alt="/icons/arrow-right_gray.svg" width="40px" /> Bsc Computer Engineering

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Hobbies


Exploring and experimenting with cutting-edge technologies

Partnering with startups and established enterprises

Streamlining organisational infrastructure and workflows

Building and nurturing tech communities

Advancing research in AI and voice communications

Sharing expertise through speaking, writing, and workshops

Leading digital transformation initiatives in government and enterprise

About Me


I’m a DevOps and Infrastructure professional with 11+ years of experience specialising in Voice AI, VOIP, Avaya, Genesys, and telco communication platforms. I deliver secure, scalable, and high-availability solutions for government and enterprise sectors. Skilled in CI/CD, cloud platforms, automation, and mission-critical voice and enterprise CRM systems. Open to collaborative R&D, innovation-driven startups, and public-sector transformation projects.

My Services

Checkout services offered by me


Services

Tools


Tools

Work Experience


<aside> <img src="/icons/tortoise_gray.svg" alt="/icons/tortoise_gray.svg" width="40px" /> Senior Voice Engineer WM4TECH (2022-) Develop and Design Telephony applications based on asterisk and freeswitch technologies.

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<aside> <img src="/icons/tortoise_gray.svg" alt="/icons/tortoise_gray.svg" width="40px" /> CTO (2020-) Infinite Voice Malaysia

Driving Strategic Technology Innovation and Scalable Infrastructure Solutions to Accelerate Business Growth

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<aside> <img src="/icons/tortoise_gray.svg" alt="/icons/tortoise_gray.svg" width="40px" /> Senior Solution Engineer GRAB (2019-2024)

Oversee complex new tool/application integrations and deployments while personalizing user experience. Direct end-to-end technical project management from conception to delivery including implementing new voice/web related technologies across organization

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Products/Portfolio


Portfolio Items

Testimonials

Waqas is an exceptional freelance Asterisk Engineer with deep expertise in VoIP and telephony systems. They efficiently optimized our Asterisk setup, implemented custom dial plans, and improved call routing. Communication was seamless, deadlines were met, and challenges were handled with confidence. Highly recommended for any VoIP projects!

Johnbosco T. @CASHERS


Highly Professional and Cooperative Person. Excellent Skillset when it comes to Asterisk. Very Noble Person. Recommending All

Bhatt A. @bhatta4

If you're looking for a true Asterisk professional who goes above and beyond to deliver excellence, waqas is the one to hire. Their skills, dedication, and professionalism make them an invaluable asset to any project. I highly recommend them to anyone in need of top-tier Asterisk expertise! Thank you, waqas, for your outstanding work. I look forward to working with you again in the future!

Fatemeh M. @nightfreelance